Returns & Exchanges
Due to the perishable nature of our products, PRESS cannot accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
1
Contact Support
Email our customer service team within 24 hours of delivery with your order number and a brief description of the issue.
2
Provide Documentation
Attach clear photographs of the product, packaging, and shipping label to help us verify the damage or error.
3
Internal Review
Our quality assurance team will review your claim within 2 business days to determine the appropriate resolution.
4
Resolution
Once approved, we will issue a full refund to your original payment method or ship a replacement order at no additional cost.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing